CollectAU can work with you and your organisation to achieve a broad range of end to end collection solutions, such as:

Early Stage Collections Activity

Don’t have enough time to make reminder calls or send reminder emails/letters? CollectAU can act on behalf of your organisation to provide support to your internal credit team. Sophisticated systems will ensure outcomes are streamlined into your internal process to maximise efficiencies.

Third Party Collections

Our core strength is third party collections. Collection strategies utilising state of the art technology and account segmentation rules, experienced negotiators and cutting edge tools combine to produce outstanding results.

Field Services

Our trusted panel of field services and process service agents will attend customer premises and provide a detailed report

Skip Tracing

Our skip tracing services combine CollectAU’s in house skip tracing expertise with nationally recognised search engine providers

Legal Services

Our partner legal firm, Douros Jackson Lawyers commenced its operations in 2000 in Melbourne, quickly establishing itself as a commercial practice with a reputation for reliability, practical solutions and closely partnering with its clients. In 2004, Douros Jackson established its Sydney office offering the same comprehensive range of commercial legal services in New South Wales.

The growth of the firm and the requirements of its clients led to Douros Jackson commencing operations in Brisbane in 2011, followed closely by the establishment of its office in Perth. Douros Jackson opened its first overseas office in Shanghai in 2018. Douros Jackson offers seamless delivery of legal services across all major jurisdictions in Australia. Douros Jackson invests in technology for the provision of legal services, with its online client portal facilitating cost effective streamlining of many of its practice areas. The success of the firm has been achieved through the experience of its lawyers, the provision of results driven legal services, teamwork and building strong relationships with its clients.

Financial Difficulty

If you are experiencing financial difficulty please call CollectAU on 03 7004 8200 and explain your position to your Account Manager, alternatively you can contact us online via the Contact Us page.

The National Debt line provides a not-for-profit service that helps people in Australia tackle their debt problems, they provide advice at no cost. Details are:

National Debt Helpline:
Phone: 1800 007 007

We understand that often there are further underlying reasons for financial difficulty. Lifeline provides Australians experiencing a personal crisis with access to online, phone and face-to-face crisis support and suicide prevention services. They are available 24/7, 7 days a week. Details are:

Lifeline Australia
Phone: 13 11 14

For financial guidance, budgeting tools and other money related advice, please refer to ASIC’s Moneysmart website:


As of November 2019, CollectAU subscribes to the Australian Collectors & Debt Buyers Association (ACDBA) Code of Practice. Click here to view the Code.


PO Box 7030
Melbourne VIC 3004
Phone: 03 7004 8200
Fax: 03 9939 5578

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