PO Box 7030, Melbourne VIC 3004 | 03 7004 8200


CollectAU can work with you and your organisation to achieve a broad range of end to end collection solutions, such as:

Early Stage Collections Activity

Don’t have enough time to make reminder calls or send reminder emails/letters? CollectAU can act on behalf of your organisation to provide support to your internal credit team. Sophisticated systems will ensure outcomes are streamlined into your internal process to maximise efficiencies.

Third Party Collections

Our core strength is third party collections. Collection strategies utilising state of the art technology and account segmentation rules, experienced negotiators and cutting edge tools combine to produce outstanding results.

Field Services

Our trusted panel of field services and process service agents will attend customer premises and provide a detailed report

Skip Tracing

Our skip tracing services combine skip tracing expertise with nationally recognised search engine providers. We ensure all files are handled by fully trained, licenced and experienced agents. Agents are fully aware of skip tracing procedures and are trained across all regulatory requirements.

Legal Services

LawyersAU Pty Ltd (LawyersAU) is a commercial law firm based in Melbourne. The firm provides legal services, specialising in the areas of civil and commercial litigation, debt recovery disputes and conveyancing. Clients include individuals, large national corporations, SME’s, local and state government authorities and not-for-profit organisations. LawyersAU are associated with CollectAU and share common ownership.

LawyersAU have extensive experience in managing high volume portfolio files, as well as handling complex matters in the areas of civil and commercial law. The firm utilises advanced technology which facilitates seamless delivery of legal services.

The firm believes in working together with their clients to help find a holistic solution that suits their clients’ needs. They assist their clients by providing information and advice necessary to make a well-informed decision, ensuring that their clients understand the legal and economic implications of their choices. Setting out different strategies to accomplish the desired outcomes and most importantly keeping the whole process transparent to their clients with regular updates.

LawyersAU are passionate about providing their clients with high quality, personalised legal services. They are committed to helping clients achieve the best possible outcomes by delivering practical and sensible solutions, reflected in their mission statement: “Provide tailored professional legal services with integrity, reliability and respect.”

Financial Difficulty

If you are experiencing financial difficulty please call CollectAU on 03 7004 8200 and explain your position to your Account Manager, alternatively you can contact us online via the Contact Us page.

The National Debt line provides a not-for-profit service that helps people in Australia tackle their debt problems, they provide advice at no cost. Details are:

National Debt Helpline:
Phone: 1800 007 007

We understand that often there are further underlying reasons for financial difficulty. Lifeline provides Australians experiencing a personal crisis with access to online, phone and face-to-face crisis support and suicide prevention services. They are available 24/7, 7 days a week. Details are:

Lifeline Australia
Phone: 13 11 14

For financial guidance, budgeting tools and other money related advice, please refer to ASIC’s Moneysmart website:


As of November 2019, CollectAU subscribes to the Australian Collectors & Debt Buyers Association (ACDBA) Code of Practice. Click here to view the Code.


PO Box 7030
Melbourne VIC 3004
Phone: 03 7004 8200
Fax: 03 9939 5578
Email: info@collectau.com

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