Company

With an industry experienced team, proven systems and a passion for excellence, CollectAU Pty Ltd (CollectAU) is best placed to deliver your end to end collection requirements.

CollectAU will partner with your organisation to deliver outstanding service and a collection process tailored to your specific needs underpinned by years of collections experience across all major industry sectors. By listening and engaging your customers in a respectful and genuine way, we aim for the best outcomes.

The Principals of CollectAU have over 135 years combined industry experience and importantly; we understand, we care and we listen.

We understand

The many different requirements and challenges facing collections departments across different industry sectors.

We care

About building long lasting, collaborative client relationships.

We listen

To our clients and strive to provide unique tailored offerings going beyond generic solutions.

Our Aim

We champion personalised service to drive your results.

Memberships

As of November 2019, CollectAU subscribes to the Australian Collectors & Debt Buyers Association (ACDBA) Code of Practice. Click here to view the Code.

Vision & Values

Vision: We champion personalised service to drive your results – ‘Working together, working for you’

CollectAU’s vision is achieved by incorporating the following values into our daily activities:

Above and beyond

We commit to being proactive and strive to exceed client expectations.

Embrace and drive improvements

We innovate and think ‘outside the box’ in pursuit of better outcomes for clients.

Pursue growth and learning

Our business will grow and evolve as our employees do and commit to promoting a growth mindset organisation.

Respectful and genuine conversations

We communicate respectfully and genuinely with all stakeholders; with a focus on our client’s customer to ensure we uphold brand reputation, maximise results and support vulnerable customers.

Personalised and meaningful relationships

Develop strong relationships with clients. We understand and care about your organisational objectives and seek to form meaningful partnerships.

We encourage and support wellbeing

A collections environment can sometimes be challenging; we commit to continuous investment in the wellbeing of our staff.

Own your results

Every member of our team is empowered to take ownership of their expected contributions and results.